At Zona, your satisfaction is important to us. We aim to provide a smooth and transparent shopping experience. If you're not fully satisfied with your purchase, we're here to help.
We want you to love what you buy. If something isn't quite right, here's what you need to know.
You can request a return or exchange within 7 days of receiving your order.
Items must be unused, unopened, and in their original packaging.
We may ask for clear photos or a short video to confirm the product's condition.
Unfortunately, requests made after 7 days cannot be accepted.
Once we receive and check your returned item
You'll be notified once your return is approved
Refunds are issued as store credit for your next purchase
Cash refunds are not available
Exchange shipping fees are covered by the customer
Discount codes cannot be used on exchanged items
If there's a price difference, it will be paid upon delivery
If your order arrives damaged or incorrect, don't worry — we've got you covered!
Within 7 days of receiving your order
Clear photos or video of the issue
Delivery fees on us!
✨ Our team will make sure everything is sorted quickly and smoothly.
